About

CVM×AI is a small home for thinking about Customer Value Management in the age of AI — the discipline formerly known as CVM/CLM, minus the parts that used to make it slow.

I spend my days close to lifecycle, retention and value work, and I keep building little tools to scratch my own itches. This is where I write those ideas down and, occasionally, ship them.

Everything here is a personal project and my own opinion. If a post or an experiment is useful to you, that's the whole point.